Just a quick status update on all of our products, and some notes to address various issues:

• XE8 support is coming soon, probably this week or next.



• If you have a support issue (not a question, such as "How do I....?") for EDB or DBISAM, please contact us at support@elevatesoft.com directly. As great as the peer help is on the support forums, it's not fair to those helping out since they're providing their time free-of-charge. I consistently see issues being posted on the support forums from customers that I know have a number of grandfathered support sessions. If you have support sessions, please use them. If you don't, then I don't think that $19 for a support session is going to be a burden for most developers.
  
  To find out if you have support sessions available, please visit this area of the web site:
  
  Support Sessions
  
  (you must be logged in)
  
  If you're unsure about whether to contact us directly or not, go ahead and contact us directly and simply ask if the issue is appropriate for the support forums, or whether it is something that requires a support session.



• I know that I've been scarce on the EDB/DBISAM support forums, and that EDB/DBISAM haven't been getting much attention over the past year. This is, unfortunately, the case when I'm heavy in development on a different product (EWB 2). Due to the fact that we're short on developers here, major product revisions have to be done in a serial fashion, so while I'm working on a new EDB revision, EWB won't be seeing many major improvements, or vice-versa. I know that it must be frustrating to see so much attention given to EWB when you're not an EWB user, but EWB is an important part of our future since it has the potential to make the company much stronger. So, indirectly, this type of development means more resources for adding improvements to the other products. Be sure to check out EWB 2 when it's released next week. It's pretty cool and works well with both EDB and DBISAM.
  
  EDB 2.x is finally going to see some major improvements coming up in early summer. Most notably, Mac support, nested transactions, and a web administration interface. I've also started work on a profiler/tracing layer for the EDB Server, which is really cool because you can see everything that goes on in the EDB Server, including how long it takes to execute every SQL statement, etc.
  
  EDB 3, while it's been stalled for a while, is still on the map. It will be a departure from EDB 2.x in several ways, though, which is why a) it's been stalled and b) I'll be doing a round of improvements (noted above) before continuing on with EDB 3 this summer.
  
  DBISAM has been in "legacy" mode for some time now. We'll continue to release new updates for new Delphi compilers, and try adding little improvements where they can be added. Internally, we still use DBISAM and now have it replicating data back and forth between here and our Chicago web server. If you're interested in this type of functionality for DBISAM, let me know and I'll consider publishing it as part of the product. It's completely fail-safe, and maintains transaction boundaries while replicating.



• I cannot stress enough how important it is to us that everyone has been keeping up with their subscriptions. It is not only greatly appreciated, it is vital to keeping revenue coming in. If you haven't renewed your product subscription lately, then please re-consider doing so. If you have an issue with your subscription, then please let us know and we'll be happy to help you out in any way that we can.

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Tags: Update, Support, Support Sessions

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