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Tue, Apr 27 2021 6:30 AM | Permanent Link |
Paul Coshott | Hi All,
Could someone take a look at my EWB v3 server ini file and see if you can spot any problems. The EWB server has installed as a service successfully, but I can't start it. The error I get says: "The Roster Me On Web Service service on Local Computer started and then stopped. Some services stop automatically if they are not in use by other services or programs." My EWB web app does not use the elevate back end server stuff. I have my own rest services app, so the EWB server is only serving up the web app. I have an SSL certificate installed into the "Web Hosting" local computer certificate store. I have used the mmc utility with the certificate snap-in to view the certificate. I have used the "Friendly Name" column value as the "Certificate Name" setting value in the server ini below. The EWB server has been renamed to RosterServer.exe Any ideas why the service won't start? Thanks, Paul [Server_rmoWebService] Server Description=Roster Me On web app server. Database Directory=C:\RosterMeOn Max Database Write Delay=5 Domain=rostermeon.pcapps.one Default Document=C:\RosterMeOn\roster.html Content Directory=C:\RosterMeOn Application Directory=C:\RosterMeOn Module Directory=C:\RosterMeOn\modules Log Directory=C:\RosterMeOn\Log Logging=0 Request Logging=0 Enable Cross Origin Resources=0 Keep-Alive Resource Name=keepalive Authentication Resource Name=authentication Administration Resource Name=administration Databases Resource Name=databases Modules Resource Name=modules Applications Resource Name=applications Debugger Resource Name=debugger IP Address=173.249.22.66 Port=80 Secure Port=446 Redirect to Secure=0 Timeout=30 Max Request Size=16777216 Authorized Addresses=* Blocked Addresses= Thread Cache Size=128 Max Num Threads=2048 Max Authentication Attempts=10 Authentication Lockout Time=300 Session ID Length=32 Session Expiration=1800 Password Salt Length=16 Password Hash Type=0 Certificate Name=[Manual] mrostermeon.pcapps.one @ 2021/4/3 9:30:05 Certificate Store Name=Web Hosting Certificate Store Type=1 |
Tue, Apr 27 2021 1:55 PM | Permanent Link |
Tim Young [Elevate Software] Elevate Software, Inc. ![]() | |
Tue, Apr 27 2021 1:55 PM | Permanent Link |
Tim Young [Elevate Software] Elevate Software, Inc. ![]() | |
Wed, Apr 28 2021 6:39 AM | Permanent Link |
Paul Coshott | Tim Young [Elevate Software] wrote:
>> The issue was with the certificate name/store. Hi Tim, I tried what you suggested, but the service still won't start. I moved the certificate to the Personal store (still under Local Computer), but can't get the service to start. I have attached a screen shot of the mmc utility with the certificate snap in. Could it be something else? Cheers, Paul Attachments: mmc certificates.jpg |
Fri, Apr 30 2021 11:55 AM | Permanent Link |
Tim Young [Elevate Software] Elevate Software, Inc. ![]() | Paul,
<< I tried what you suggested, but the service still won't start. I moved the certificate to the Personal store (still under Local Computer), but can't get the service to start. >> Per what you sent me via email, you are referring to the "Personal" store as "Personal", when it should be "". This is mentioned in the manual here: https://www.elevatesoft.com/manual?action=viewtopic&id=ewb3&topic=Configuring_Server under "Certificates". Certificate Store Name =================== Specifies the name of the certificate store where the certificate is installed. The default value is blank (""), which indicates the "My" certificate store (designated as the "Personal" store in Microsoft Management Console). So just setting the store name to "" should fix the problem. Don't ask me why MMC uses a different nomenclature - I don't know. ![]() Tim Young Elevate Software www.elevatesoft.com |
Fri, Apr 30 2021 6:23 PM | Permanent Link |
Paul Coshott | Tim,
>>Per what you sent me via email, you are referring to the "Personal" store as "Personal", when it should be "". I tried the following: Certificate Store Name= Certificate Store Name="" Certificate Store Name=My Certificate Store Name="My" And I still have the same issue. Service starts and then stops immediately. Any more ideas? Something I've done wrong with the setup (outside the ini file), or maybe something I should have done that I haven't? Cheers, Paul |
Tue, May 4 2021 8:14 AM | Permanent Link |
Richard Harding Wise Nutrition Coaching | Paul,
This is the result of the EWB service trying to start when an existing service already has the port opened. I use NirSoft's Current Ports utility to check what ports are opened. Check your INI files for EWB2 and EWB3 and ensure that the ports are unique. EWB2 ---- %localappdata%\Elevate Software\Elevate Web Builder 2\ewbide.ini %allusersprofile%\Elevate Software\Elevate Web Builder 2 Web Server\ewbsrvr.ini EWB3 ---- %localappdata%\Elevate Software\Elevate Web Builder 3\ewbide.ini %allusersprofile%\Elevate Software\Elevate Web Builder 3 Web Server\ewbsrvr.ini I changed the name of the EWB3 services (described in the EWB3 manual on page 51) so there is no confusion with the EWB2 services. For example, ewbsrvr.exe /install /name=EWBSRVR3 /desc="Elevate Web Builder 3 Web Server" ewbsrvr.exe /install /name=EWBSRVR3Number2 /desc="Elevate Web Builder 3 Web Server 2" ewbsrvr.exe /install /name=EWBSRVR3Number3 /desc="Elevate Web Builder 3 Web Server 3" Raul suggested using "EWB3SRVR" instead of "EWBSRVR3" which makes more sense. Richard |
Tue, May 4 2021 3:56 PM | Permanent Link |
Tim Young [Elevate Software] Elevate Software, Inc. ![]() | Paul,
The correct entry is: Certificate Store Name="" << And I still have the same issue. Service starts and then stops immediately. >> Under the Windows Administrative Tools, select the Event Viewer and check out the "Summary of Adminstrative Events" in the main window. You should see an Application event for the "EWBSRVR" service. Double-click on it and on the Details tab view you should see the error that prevented the service from starting. Tim Young Elevate Software www.elevatesoft.com |
Tue, May 4 2021 4:19 PM | Permanent Link |
Tim Young [Elevate Software] Elevate Software, Inc. ![]() | Paul,
BTW, you should also be able to see the server start error in the system logs: C:\ProgramData\Elevate Software\Elevate Web Builder 3 Web Server\logs\System However, there appears to be a bug in how the server start errors are being logged and they aren't being written out properly. A fix will be in 3.01 B2. Tim Young Elevate Software www.elevatesoft.com |
Thu, May 6 2021 2:17 AM | Permanent Link |
Paul Coshott | >> Tim Young [Elevate Software] wrote:
>> Under the Windows Administrative Tools, select the Event Viewer Hi Tim, In the Event Viewer, I can see the following: The description for Event ID 0 from source rmoWebService cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. If the event originated on another computer, the display information had to be saved with the event. The following information was included with the event: Service failed on start: The web server cannot be started (Socket error: An attempt was made to access a socket in a way forbidden by its access permissions. (10013), on API 'bind') Does this provide any more info? Cheers, Paul |
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